Queenea

At Queenea Lingerie, we want you to love your lingerie and have a positive shopping experience. If you're not completely satisfied with your purchase, we're here to assist you with our hassle-free return policy. Please read the following guidelines to understand how returns are handled.

Eligibility for Returns:

1. **Defective or Damaged Items:** If you receive an item that is defective, damaged, or different from what you ordered, please contact our customer support team within [X days] of receiving your order. We will provide instructions on how to return the item for a replacement or refund.

2. **Size or Fit Issues:** If you ordered the wrong size and the item doesn't fit as expected, you can initiate a return within [X days] of receiving your order. Please ensure that the item is unworn, unwashed, and in its original condition with all tags and packaging intact.

3. **Change of Mind:** If you've changed your mind about your purchase, you can request a return within [X days] of receiving your order. The item must be unused, unworn, and in its original condition with all tags and packaging intact. Please note that in this case, return shipping costs will be the responsibility of the customer.

How to Initiate a Return:

1. **Contact Customer Support:** Reach out to our customer support team via email or phone to initiate the return process. Provide your order number, the reason for the return, and any relevant details.

2. **Return Authorization:** Once your return request is approved, you will receive a return authorization along with instructions on how to package and ship the item(s) back to us.

Return Shipping:

For defective, damaged, or incorrect items, we will provide a prepaid return shipping label. For size or fit issues or change of mind returns, the customer is responsible for the return shipping costs.

Refunds:

Upon receiving and inspecting the returned item(s), we will process your refund. Refunds will be issued to the original payment method used for the purchase and may take [X days] to appear in your account, depending on your bank or payment processor.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please indicate this in your return request. Exchanges are subject to availability. If the requested exchange item is unavailable, we will process a refund or offer an alternative solution.

Non-Returnable Items:

For hygiene reasons, we are unable to accept returns on certain items such as panties, thongs, or similar intimate apparel, unless they are defective or damaged.

Contact Us:

If you have any questions or concerns about our return policy or a specific return, please contact our customer support team. We're here to assist you and ensure your satisfaction.

*Please note that this Return Policy is a general overview and may vary based on local regulations and other factors. We recommend checking the most up-to-date information on our website or contacting our customer support for the latest details.*