At Queenea Lingerie, we are committed to providing you with high-quality products and exceptional customer service. If for any reason you are not completely satisfied with your purchase, our refund policy outlines the process for requesting and receiving refunds.

Eligibility for Refunds:

1. **Defective or Damaged Items:** If you receive an item that is defective, damaged, or different from what you ordered, you are eligible for a full refund. Please contact our customer support team within [X days] of receiving your order to initiate the refund process.

2. **Size or Fit Issues:** If the item you ordered does not fit as expected due to size issues, you can request a refund. Return the unworn, unwashed item in its original condition with all tags and packaging intact within [X days] of receiving your order. Please note that return shipping costs for size-related refunds may be the responsibility of the customer.

3. **Change of Mind:** For items returned due to a change of mind, refunds may be issued, subject to the following conditions:
- The item must be unused, unworn, and in its original condition with all tags and packaging intact.
- Return shipping costs for change-of-mind refunds are generally the responsibility of the customer.

Refund Process:

1. **Contact Customer Support:** To initiate a refund, contact our customer support team via email or phone. Provide your order number, the reason for the refund, and any relevant details.

2. **Return Authorization:** Upon approval of your refund request, you will receive a return authorization along with instructions on how to package and ship the item(s) back to us.

3. **Inspection and Processing:** Once we receive the returned item(s) and verify their condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. The refund process may take [X days] to appear in your account, depending on your bank or payment processor.

Exclusions:

Please note that certain items may be excluded from our refund policy due to hygiene reasons. Items such as panties, thongs, or similar intimate apparel may not be eligible for return or refund unless they are defective or damaged.

Contact Us:

If you have any questions or concerns about our refund policy or a specific refund request, please reach out to our customer support team. We are here to assist you and ensure a smooth refund process.

*Please note that this Refund Policy is a general overview and may vary based on local regulations and other factors. We recommend checking the most up-to-date information on our website or contacting our customer support for the latest details.*